Legal

Refund & Cancellation Policy

This policy explains cancellation and refund terms for digital services provided by Getbrnd Team.

Effective Date: April 30, 2026

1. Cancellation Requests

Cancellation requests must be made in writing via email to hello@gidateam.com.
If cancellation is requested before project kickoff, a partial or full refund may be considered after payment gateway and processing charges.
If work has started, cancellation is subject to effort already spent and committed resources.

2. Refund Eligibility

Refunds are reviewed case-by-case based on service stage, delivered work, and approved milestones. Approved refunds are processed to the original payment source.

3. Non-Refundable Cases

Completed milestones or delivered digital assets approved by the client.
Advertising budgets already spent on third-party platforms.
Domain, hosting, software licenses, API usage, and third-party subscription charges.

4. Refund Processing Timeline

Once approved, refunds are initiated within 7 to 10 business days. Final credit timeline may vary based on bank or payment gateway processing policies.

5. Support Contact